FAQ

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You may click the green icon located at the right-bottom corner of the page and start chatting with the Call Center Agent

iOS : iPhone 12 and later models

Return policy : Your custom product can be free replaced within 7 days as long as any defective after received the goods. Any problem encountered from 8 days to 60 days after received the goods, pls contact with our call center for further discussion.

The minimum of photo size will suggest to 1280 pixels width * 720 pixels height.

The standard production lead-time is 30 days and 3-4 days air transit at final destination

Defective customized product can be replaced for free within 7 days. If and when problem arised between the 8th day to 60th day of acquiring the merchandise, please feel free to contact our call center for further discussion

We don't have repair service for damaged jewelry since it is customization product and any repair may damage to original design.

No we don't have.

Yes, you may visit our fan page and live webcast at www.areel3d.com for updates

Yes, we have.

1.Standard Order : Select Product => Add Shopping Cart => Payment =>Order Delivery
2.Areel Template : Select Template=> Add Shopping Cart => Payment =>Order Delivery
3.Yours 3D custom: Custom Product Design => Quotation Inquiry => Add Shopping Cart => Payment => Verify 3D Model design => Order Delivery

You can find your order recordin "My Order" in the membership icon of our front page at the top right corner.

You can check your parcel status "My Order" in the membership icon of our front page at the top right corner.

Yes, we have already the global delivery service.

Our products prices will vary depending on its market value. The DDP is already included in the price of the product, so there is no need for the customer to pay for the shipping and taxes.However, we are not responsible for any local taxes or custom fees that may be charged to you by your country.


Areel 3D,

We are the best custom manufacturing and customer's satisfaction is our top priority, as we create a unique and extra-ordinary products like precious jewelries, art accessories, memorial items for global market.. .

Our mission is creating a unique product for customer preference. We also want to build emotional connection among the clients as this product can give sentimental value to the people, they treasure no matter how far they are to them.

 

All Rights Reserved Areel 3D ® 2022